| About Us Outdoor
Focus are completely dedicated to your total satisfaction. If you have
any suggestions or comments please email us using the link below. Our Contact details: Outdoor Focus is the website of Go Outdoors, Mere Park Garden Centre, Stafford Road, Newport, Shropshire TF10 9BY Phone: 01952 - 812795 Email: sales@outdoorfocus.co.uk Vat Reg. No. 801135288 |
| Making A Purchase Making
a purchase could not be easier. Just browse our store, and add any items
that you wish to buy into the shopping cart. After you have finished
your selection, click on 'Checkout' and you will be asked for a few
details that we need to be able to complete the order. We accept credit card payment by Mastercard, Visa, Maestro, Electron. We do not automatically backorder items without consulting you. Any unexpected difficulty with your order will be discussed with you by e-mail. You may, if you prefer, telephone with your order and credit card details or visit the shop. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a confirmation email. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. We reserve the right to refuse an order. |
| Shipping And Handling We
use Parcelforce 48 for all deliveries. We can arrange for delivery to
your work address if the premises are suitable. Remember that a six
berth tent may be a large parcel and your post room should be warned of
the delivery. |
| Delivery Schedule
We will ship your parcel by Parcelforce 48 on the first or second working day following receipt of your order.
We cannot guarantee the delivery performance of Parcelforce. |
| Back Orders You will always be emailed if all or part of your order is not available for immediate despatch. You will be given the option to cancel your order if you would rather not wait, or choose an alternative. We do not send part deliveries and leave you waiting for the remainder. We will attempt to contact you on the same day we receive your order or, if received after 1pm before 11am on the following day. |
| Tax Charges All
prices shown include VAT at 17.5%, except for zero-rated items
Vat Reg. No. 801135288 |
| Credit Card Security When
you pay for your order you will be transferred to the WorldPay
secure website. This is a secure site with 128bit encryption to
protect your card details. Your credit card details are not revealed to us by WorldPay. We receive notification that the payment has been made and a transaction ID. |
| Guarantee All our products come with a guarantee against faults in manufacture. Please note that problems occurring following misuse or accident are not covered by your guarantee. |
| Reaching Us If you need to reach us, please email us using the link above. Alternatively, you can call on 01952-812879 or write to us at the address given near the top of this page |
| Privacy Policy Outdoor
Focus do not disclose buyers' information to third parties other than
when order details are processed as part of the order fulfilment. In
this case, the third party will not disclose any of the details to any
other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
| Returns Policy Your
rights to return goods are protected under the EU Distance Selling
Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm In simple terms you may return any item sent by our mail order service within 7 days of receipt, provided that the item is unused and in its original packaging. You will receive a refund of the full cost of the item less the outward carriage costs . Where the item has been sent "free carriage" a delivery charge of £7.50 per parcel will be deducted from your refund. This represents the actual cost of sending you the parcels including VAT, which we are obliged to charge. In these circumstances the return carriage is also at your expense. You must notify us of your intention to return the goods. When we receive and check the returned items you will be credited the original payment less any carriage costs. We will do this within 24 hours of receiving the returned goods. |